Help & FAQ
Do I Have To Order Online?
Yes, as we are an online retailer you can only order online. It is fast, safe and secure. Please note once an order is placed we are unable to make changes, additions or cancellations on your items. Please contact our customer care team for further advice.
HOW CAN I PAY FOR MY ORDER?
We accept the following payment cards: Visa (including Visa Debit), Maestro and MasterCard. We also accept PayPal, Apple Pay, Google Pay and Amazon payments.
DO YOU OFFER GIFT WRAPPING?
Yes. You will be able to add a gift wrapping option when you are in your basket, you will also have an option to add a gift message. The gift wrapped order will be packed in a black box with the BestVase logo and will be posted inside a white postal box.
CAN I RETURN AN ITEM?
For more information click here.
WHAT DO I DO IF MY PARCEL HASN'T ARRIVED YET?
You can check the progress of your item at the relevant courier website by clicking on the tracking link sent to you via email once your item has been dispatched. If your delivery is more than 14 working days overdue, please contact us.
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
HOW DO I KNOW YOU RECEIVED MY ORDER?
Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. We will also send you an email to confirm your order has been placed, this information could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM?
In the unlikely event that you receive a wrong item, please return it and we will Return&Refund.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return and refund for you as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 21 days of returning the item, please Contact Us with the proof of postage information on your Post Office receipt and we will look into this for you.
